Privacy Policy

Effective Date: April 2025
Therapy Alliance is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, store, and disclose your information.


1. What Personal Information We Collect

We may collect the following types of personal information:

  • Name, date of birth, contact details (email, phone, address)
  • NDIS number and plan details (if applicable)
  • Health and medical information relevant to your therapy
  • Payment and billing information
  • Any other information you provide during contact with us


2. How We Collect Personal Information

We collect personal information directly from you (or your parent/guardian) when you:

  • Complete a referral form or intake process
  • Contact us via email or phone
  • Attend therapy sessions (in-person or via telehealth)
  • Use our website or social media platforms
  • We may also collect information from third parties such as doctors, support coordinators, or other allied health professionals, with your consent.


3. Why We Collect Your Information

We collect personal information to:

  • Deliver safe, high-quality therapy services
  • Assess your needs and create individualised support plans
  • Communicate with you and coordinate care
  • Comply with legal, professional, and funding body requirements
  • Improve our services and meet professional obligations


4. How We Store and Protect Your Information

Your information is securely stored using password-protected systems and encrypted cloud-based platforms compliant with Australian data protection regulations.

We take all reasonable steps to:

  • Prevent unauthorised access, misuse, or disclosure
  • Keep your information accurate and up to date
  • Safely destroy or de-identify information when no longer needed


5. Disclosure of Information

We will only share your information with:

  • Relevant healthcare professionals (with your consent)
  • NDIS or other funding bodies as required
  • Legal authorities if required by law
  • We will never sell your data or share it for marketing purposes without your permission.


6. Access and Correction

You have the right to:

  • Access the personal information we hold about you
  • Request corrections to ensure it is accurate and up to date
  • To do so, please email us at hello@therapyalliance.com.au


7. Telehealth Privacy

Telehealth services are delivered via secure, encrypted platforms. We take extra precautions to ensure your privacy during online sessions. Please ensure you are in a private, quiet space for your appointment.


8. Website and Cookies

Our website may collect standard internet log information and use cookies for functionality and analytics. This helps us improve your experience but does not identify you personally.